1. Once an order for a new resold account has been submitted, the reseller is emailed the account login and password confirmation for that specific account. It is the sole responsibility of the reseller to forward this information along with any verification requirements he/she may have to his/her customers.
   
2. If a Reseller requests termination of an account, the Service Fee is not prorated for the final month and the monthly fee is still applicable.
   
3. If one Reseller is transferring all of their accounts to a second Reseller account, the transaction has to be approved by our Customer Service Dept. before the transfer can take place.
   
4. Requests for modifications to an account, or anything that requires a charge or invoice must be made either via the Reseller Control Center using the appropriate form or if the request is out of the norm, you can send an email to our Staff (changes@axxs.net). Examples of such request include, but are not limited to: adding additional disk space to a resold account, adding additional domain names, upgrading traffic on existing accounts, or requests for termination or disablement of an account.

Reseller Billing Policies

Billing
Our Resellers are responsible for collecting payments from their customers. Resellers are, in turn, responsible for payment directly to us for the full amount of their monthly bill. If a Reseller's customer is delinquent with payment to the Reseller, the Reseller may disable the domain until payment is received.

Once a month resellers receive a consolidated billing statement that provides a break down of all their resold accounts. All payments are due 7 days prior to the beginning of the next billing period. Generally your billing period starts on the date of activation of your main Reseller Account with OLM. For each successive period, your contract is renewed automatically unless we are notified otherwise. On all master accounts the contract period is a minimum of one month.

For domestic orders we accept payment by MasterCard, Visa, wire transfers*, checks**, or money orders.

For international orders, please make payment in United States Dollars (USD) by MasterCard/Visa, international wire transfers, money orders or bank drafts***.

Reconciliation will still be allowed for up to 60 days after the original date of the invoice in question. In other words, you do not forfeit the right to question an invoice once it has been paid. If payment is received on time, and afterwards (within the 60-day time frame) you discover an error on our part please notify us of this error, it can then be corrected. Please allow us sufficient time (before the expiration of the 60 days) to review the account(s) in question. Please remember that if you are responsible for the error (i.e. typo in domain name), you must contact our Billing Department immediately (within 7 days of the error) to receive a credit for the error.

Late Payments
All accounts are billed according to the dates they were first activated on. Terms are set at N/10 or net amount due within 10 days of receipt of invoice. Balances not paid within 30 days of invoice date or before the start of the next billing period will be considered past due. Accounts that are past due may be disabled on an individual need-be-basis solely at our discretion. However, resellers are notified (based on provided contact information) and given time to pay any outstanding balances before accounts are disabled. Please note, if the main Reseller Account is disabled, all resold accounts housed under that main account automatically get disabled until all balances past their due dates are paid or appropriate arrangements are made.